# ZON Coach HQ — Frequently asked questions

## About the product

**Is ZON made for individual coaching and group coaching?**
Yes. 1:1 athletes and group structures live in the same dashboard, with dedicated programming and follow-up flows for each.

**What sports does ZON support?**
ZON is designed for hybrid training. The most common use cases are Hyrox, running (road and trail), powerlifting, bodybuilding, cross-training / functional fitness, weightlifting and general fitness. The Smart Sets system supports RPE, RIR, tempo, supersets, and the Active Workout Player adapts the UI per modality (strength, GPS run, conditioning).

**How is ZON different from Trainerize, TrueCoach or Hyrox-specific apps?**
Three differences. (1) 0% platform fee — ZON connects to the coach's own Stripe account and never takes a cut of athlete revenue. (2) Hybrid-native — strength and running are first-class citizens in the same program, not bolted on. (3) AI Copilot — the coach gets help drafting weekly reports, post-session debriefs and messages, saving 10+ hours a week.

**Do I need to be a certified coach to use ZON?**
No. ZON is a tool; we don't gatekeep based on certification. That said, the platform is built for serious independent coaches and elite teams — the value lands when you have at least a few paying athletes.

## Payments and billing

**How does Stripe integration work?**
The coach connects their existing Stripe account once via Stripe Connect. ZON then drives subscriptions (creation, renewal, cancellation, dunning) on their behalf. Payouts land directly in the coach's bank account — ZON never holds the money.

**How does the 14-day money-back guarantee work?**
Email support within 14 days of your first paid month and we refund the SaaS fee in full. No questions asked.

**Can I change plans at any time?**
Yes. Upgrade or downgrade from your dashboard. Upgrades apply immediately; downgrades take effect at the end of the current billing period. No cancellation fees.

## Setup and migration

**Can I migrate my athletes from another platform?**
Yes. Share your Magic Link with existing athletes — they sign up in seconds and land directly on your roster. For program migration, use AI Program Import: upload your existing Excel or PDF and ZON converts it into a structured program automatically.

**Is the athlete app included?**
Yes. Every athlete in your roster gets free access to the ZON iOS + Android app — active workout player, AI debrief, daily check-in, weekly report.

**How long does setup take?**
Most coaches go live in 15 to 30 minutes: connect Stripe, import your existing list, build (or AI-import) your first program, send the Magic Link.



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Source: https://justzon.com/faq
Last updated: 2026-05-29